Trends in Clinical Communications &

Publication Date:           January 2021
Number of Pages:          137
Number of figures:         46
Report Price:                 $2,795 U.S. Dollars
enterprise pricing available upon request

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Introduction  (download paper overview)

Trends in Clinical Communications & Collaboration presents the
findings of an end-user market study identifying the market opportunities
and challenges for US-based hospitals and health systems who are
evaluating large-scale investments in Smartphones and secure Clinical
Communications & Collaboration solutions to address the mission- and
patient-critical communications requirements of clinical and non-clinical
mobile workers within the hospital and across the care continuum.

Content for Trends in Clinical Communications & Collaboration was
derived from more than 100 in-depth interviews with healthcare
professionals working in hospital-based environments who are
technically competent and representative of a broad range of medical
specialties, organization types, and organization sizes.

The telephone interviews were conducted over a three-month period
starting in June 2020. During the interviews, Spyglass identified the
market requirements for Smartphones and secure Clinical
Communications & Collaboration solutions through discussions about:
  • workflow inefficiencies in communicating with care team members
    and patients,
  • current usage models for Smartphones and mobile
    communications solutions, and
  • barriers for widespread mobile communications adoption.

Spyglass also evaluated key vendor product offerings and identified
early adopter organizations that have successfully deployed these

Target Audience

  • Software and hardware vendors, systems integrators and
    management consulting groups who are selling hardware,
    applications and services into the healthcare industry
  • Healthcare administrators and IT executives who are making
    strategic decision to fund clinical information technology solutions
  • Clinicians who are involved in informatics and clinical system
    evaluation and selection
  • Investment bankers and private equity investors


Hospitals and health systems surveyed have made significant enterprise-
wide investments in Smartphones and Clinical Communications and
Collaboration (CCC) solutions to drive clinical transformation and
address the mission- and patient-critical communications, collaboration,
and care coordination requirements of patient care teams, medical
support staff, and non-clinical mobile workers within the hospital and
across the care continuum.

During the COVID-19 pandemic, healthcare provider interest and focus
on CCC solutions was strong.  Many expanded existing CCC
deployments to address the communications, collaboration,
coordination, and documentation requirements of essential frontline
workers, medical staff, and ad hoc care teams across the care
continuum who were responsible for monitoring and managing
contagious and sometimes severely ill COVID-19 patients.
  • Adapted mobile communications strategies.  Providers
    adapted their mobile communications strategies to address the
    business, clinical, and operational realities of the pandemic.  They
    optimized their business operations, streamlined clinical workflows,
    increased staff productivity, and improved staff/patient experience.
  • Expanded usage of alarm management and clinical
    surveillance.  Providers expanded their usage of alarm
    management and clinical surveillance tools.  This helped frontline
    workers identify, monitor and manage patients considered at-risk
    of deteriorating or life-threatening conditions, especially when
    taking care of patients who are on ventilators.
  • Leveraged Telehealth and other digital health tools.  
    Providers leveraged Telehealth and other digital health tools to
    enhance patient/provider communications and encourage patient
    self-sufficiency as a proxy for not being able to see their primary
    care provider or medical specialist.  
  • Realized value of hands-free communications.  Providers
    realized the value of hands-free communications devices powered
    by speech recognition.  These devices enabled frontline workers,
    who were fully gloved, gowned, and masked, to use their devices
    without having to leave the room or take off their personal
    protective equipment to communicate and collaborate with
    colleagues, care team members, and medical staff.  
  • Enhanced enterprise-wide contacts directories.  Providers
    enhanced their enterprise-wide contact directories to include
    representatives from public health authorities, diagnostic
    laboratories, local hospitals, and community-based resources.  
Spyglass Consulting Group
Market Intelligence for Competitive Advantage