Trends in Clinical Communications &

Publication Date:           January 2018
Number of Pages:          92
Number of figures:         35
Report Price:                 $2,495 U.S. Dollars
enterprise pricing available upon request

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Introduction  (download paper overview)

Trends in Clinical Communications & Collaboration presents the
findings of an end-user market study identifying the market opportunities
and challenges for hospitals and health systems within the United States
who are evaluating large-scale investments in Smartphones and secure
mobile communications platforms to address the mission- and patient-
critical communications requirements of clinical and non-clinical mobile
workers within the hospital and across the care continuum.

Content for
Trends in Clinical Communications & Collaboration was
derived from more than 100 in-depth interviews with healthcare
professionals working in hospital-based environments who are
technically competent and representative of a broad range of medical
specialties, organization types, and organization sizes.

The telephone interviews were conducted over a three-month period
starting in September 2017. During the interviews, Spyglass identified
the market requirements for Smartphone-based communications
platform through discussions about:
•        workflow inefficiencies in communicating with care team members
and patients,
•        current usage models for Smartphones and mobile
communications solutions, and
•        barriers for widespread mobile communications adoption.

Spyglass also evaluated key vendor product offerings and identified
early adopter organizations that have successfully deployed these

Target Audience

  • Software and hardware vendors, systems integrators and
    management consulting groups who are selling hardware,
    applications and services into the healthcare industry
  • Healthcare administrators and IT executives who are making
    strategic decision to fund clinical information technology solutions
  • Clinicians who are involved in informatics and clinical system
    evaluation and selection
  • Investment bankers and private equity investors


Hospitals and health systems surveyed are making significant enterprise-
wide investments in
Smartphones and secure mobile
communications platforms
to drive clinical transformation and
address the mission- and patient-critical communications requirements
of clinicians, ancillary professionals, and other mobile workers within the
hospital and across the care continuum.

Hospitals surveyed have identified common communications challenges
experienced by mobile clinical workers that include:
  • Communications overload.  Clinicians are overwhelmed by the
    overhead paging system, incoming voice and text
    communications, and a continuous stream of device alarms which
    is creating alarm fatigue and leaving them little time for direct
    patient care.
  • Lack of standardized processes.  Clinicians are resistant to
    utilizing standardized communications processes and tools
    especially during transitions which can introduce medical errors
    into care process.  
  • Dissatisfaction with existing communications tools.  Clinicians
    are dissatisfied with antiquated communication options provided
    by hospital IT including overhead paging, landline phones,
    pagers, and proprietary VoIP handsets.  

With the transition toward patient centered care and value-based
purchasing, hospitals surveyed are evaluating next generation solutions
and upgrading their technical infrastructure to help achieve the Triple
AIM framework by enhancing team-based communications and
collaboration, streamlining workflow processes, and improving care

Developed comprehensive mobile strategies.  73 percent of
hospitals surveyed have developed or were developing mobile strategies
to address the communications, collaboration, and computing
requirements of clinical professionals and mobile workers across medical
departments, standalone hospitals, and ambulatory environments.  

Identified compelling return on investments.  48 percent of
hospitals surveyed have identified or were identifying compelling ROI
models to justify mobile investments that provide quantifiable metrics to
demonstrate cost reductions, outcome improvements, and staff/patient

Leveraged middleware to support event-driven notifications.  68
percent of hospitals surveyed are using middleware to collect, monitor
and manage data, alerts and alarms generated from hospital legacy
systems including nurse call, biomedical devices, EHR, pharmacy, and
Spyglass Consulting Group
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