Point of Care Communications for Physicians 2014
Publication Date: December 2014
Number of Pages: 72
Number of figures: 31
Report Price: $2,495 U.S. Dollars
enterprise pricing available upon request
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Introduction (download paper overview)
Point of Care Communications for Physicians 2014 presents the
findings of an end-user market study focused on the current state of
communications adoption by physician across the United States. The report
uncovers strong opinions regarding the market opportunities and challenges
for adopting mobile solutions to enhance communications and collaboration,
streamline physician productivity, improve patient care quality and safety,
and increase physician satisfaction.
Point of Care Communications for Physicians 2014 is an outgrowth of a
similar study published by Spyglass in July 2010 entitled Point of Care
Communications for Physicians 2010.
Content for Point of Care Communications for Physicians 2014 was derived
from more than 100 in-depth interviews with physicians working in hospital-
based and ambulatory environments nationwide. Providers interviewed were
technically competent and representative of a broad range of medical
specialties, organization types, and organization sizes.
The telephone interviews were conducted over a three-month period starting
in May 2014. The purpose of the interviews was to identify the needs and
requirements for communications at point of care through discussions about:
- workflow inefficiencies in communicating with care team members,
- usage models for mobile devices and solutions, and
- barriers for widespread mobile adoption.
Spyglass also evaluated key vendor product offerings and identified early
adopter organizations that have successfully deployed these solutions.
- Software and hardware vendors, systems integrators and
management consulting groups who are selling hardware,
applications and services into the healthcare industry
- Healthcare administrators and IT executives who are making
strategic decision to fund clinical information technology solutions
- Clinicians who are involved in informatics and clinical system
evaluation and selection
- Investment bankers and private equity investors
Physician Smartphone adoption is nearly universal. Ninety-six percent of
physicians interviewed report using Smartphones as their primary
communications device to support clinical communications. They prefer the
Smartphone because it is easier to use and provides more enhanced
functionality than outdated communication options provided by hospital IT
including pagers, overhead paging systems, landline phones and fax
Efficient communications and collaboration between physicians, specialists,
nurses and care team members is critical to enhance patient safety, and
support the coordination and delivery of patient care across health settings.
Joint Commission, in 2013, identified the primary root cause of more than 70
percent of treatment delays and sentinel events was caused by a breakdown
in communications. Ponemon Institute, in July 2014, quantified the impact
of paging systems and other antiquated communications technologies on
healthcare delivery. Inefficient communications during critical clinical
workflows costs the average U.S. hospital approximately $1.75 million
Hospital IT has an imperative to evaluate mobile devices and unified
communications solutions to support collaborative team-based care and
address regulatory requirements introduced by the Affordable Care Act
including readmissions penalties, patient centered care models, and pay for
performance. Next generation communications solutions must be secure,
easy-to-use, and tightly integrated with the EHR to provide adequate clinical
context to close the communications loop with colleagues and team
Hospital IT paying lip service to support physician mobility. While
hospital IT has made significant technical infrastructure improvements, many
physician interviewed find they are only paying lip service to support
physician mobility due to limited planned investments, poor mobile EHR
tools, and inadequate mobile user support.
Physicians are resistant to use EHR for clinical communications.
Eighty-three percent of physicians interviewed expressed frustration with
using the EHR to support clinical communications due to poor EHR
interoperability, limited EHR messaging capabilities, and poor usability that
makes it difficult to find relevant clinical data.
Physicians face obstacles to support collaborative care. Majority of
physicians interviewed report that they lacked the financial incentives, tools,
and processes to support collaborative team-based care.
Spyglass Consulting Group
Market Intelligence for Competitive Advantage